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13. Getting Help

In addition to traditional means of support, such as 800# tech support and email (osfeedback@onesource.com), there are also several other ways to get help from OneSource. The following features appear in the OneSource Banner at the top of all Pages throughout the product.

• The Live Support link opens an instant message [IM] chat with a OneSource Technical Representative. This requires no additional software to download and users have the ability to request a transcript of the chat be sent via email. Live Support is available M-F 24 x 5 .

• The Feedback link can be used to communicate general comments such as suggestions for future product enhancements or to alert the OneSource content team of a data discrepancy.

• Use the Support dropdown to activate a menu displaying links to recorded tutorials, reference guides, a comprehensive FAQ’s database, telephone contact #’s and Free Product Training Webinars. Users can browse the list of available course titles and self register for a time convenient to their schedule. Classes typically last 1 hour and are a great way for new users to learn how to use the product or for existing users to sharpen their product skills.

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